Returns and Refunds Policy

At Tide & Oak, we are committed to ensuring you are satisfied with your purchase. If for any reason you are not completely happy with your order, the following policy outlines your rights and our procedures.

Returns

Our returns policy is valid for 14 days from the date of purchase. Unfortunately, we are unable to offer a refund or exchange once this period has passed.

To be eligible for a return, items must be:

• Unused and in the same condition as received

• In their original packaging

To initiate a return, please contact us at tideandoakshop@gmail.com with your order number and the reason for your return. We will provide you with return instructions.

Please note:

• Custom or personalised items are non-returnable unless they arrive damaged or defective.

• Sale items are final and are not eligible for return or refund.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7 business days.

Late or Missing Refunds

If you have not received your refund:

1. Please check your bank account again.

2. Contact your credit card provider, as processing times may vary.

3. If the issue persists, please contact us at tideandoakshop@gmail.com for further assistance.

Exchanges

We do not offer exchanges unless the item arrives faulty, and all exchanges are subject to stock availability.

Return Shipping

Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.

For items of higher value, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

For any questions regarding this Returns and Refunds Policy, please contact us at: tideandoakshop@gmail.com